MTN Uganda Wins 2012 Best Mobile Telephone Service Provider of the Year Award




HiPipo Team

Telecommunication giant MTN Uganda was at the end of the last week recognized as the Best Mobile Telecom provider of the year (2012).

This was during the 2013 Uganda Responsible Investment (URI) awards ceremony held at the Imperial Royal Hotel in Kampala.

MTN’s triumph as telecom of the year 2012 came at a time when the telecom continues to lead in subscribers’ base. It has close to 8 million subscribers on the about 16 million total subscribers in the country.

However the entire telecommunication sector continues to be challenged with issues relating to poor quality of service. On several occasions, subscribers suffer with blocked, dropped and unsuccessful calls. Internet connections equally go off due to damages on mainly fibre cables that deliver data from Europe, Asia and America via Mombasa to Uganda.

Uganda has seven active telecoms that provide both voice and data. These are MTN Uganda, Airtel, Warid, Orange, UTL, Smile and K2 telecom.

Full Statement from MTN Uganda following this triumph:

MTN Uganda has been awarded the Best Mobile Telecom provider of the year(2012) at the just concluded the 2013 Uganda Responsible Investment (URI) awards ceremony held at the Imperial Royal Hotel in Kampala.

According to Public Opinions the organizer of the Uganda Responsible Investment awards, MTN was voted for by the people of Uganda in appreciation and recognition of its contribution towards the promotion of international best practices and standards in their day to days operations such as; respect for internationally proclaimed rights of workers, elimination of discrimination in respect of occupation and employment, work against all forms of corruption including extortion and bribery, respect of public procurement guidelines, delivery of quality products and services, involvement in productive Corporate Social investment and environmental protection and payment of Taxes.

MTN Uganda is the largest telecom player in Uganda with close to 8million subscribers and the most robust mobile money service in Uganda with transactions in excess of 20 million per month. MTN is also the largest data provider in Uganda currently providing the fastest internet with the 42mbps, and LTE very close to going live. In a highly competitive environment, with seven network operators, MTN Uganda has maintained its leading position in subscriber numbers and market share. By year end 2012, MTN Uganda had 7.7 million subscribers and total 3.5 million Mobile Money users.

“MTN as a good corporate citizen in Uganda has vowed to invest in the country and contribute to the growth of the economy. MTN’s investment in Uganda spans over 14 years of its existence and has reached innovation, capacity building, education, health and many other national priority areas. Our products and services, too, has been growing steadily, and our efforts will continue to be just as persistent as ever at ensuring that we lead the delivery of a bold, new digital world to our customers,” said Mazen Mroue, the MTN Uganda Chief Executive Officer.

Mr. Mroue reiterated that MTN has been providing best mobile network communication services, world class internet access, and high range of innovative products with wide footprint covering all regions and focus on giving back to the community through sustainable Corporate Social Responsibility (CSR) are some of the key success factors that have endeared the public to the telecom giant.

“We continue to invest in Uganda so as to make our customer’s lives even better. In 2012, we invested in excess of $80million in upgrading infrastructure and reaching areas that were hitherto uncovered. This year, we plan to invest another $70million. All this is meant to create convenience and universal access for our customers and this is not just to communication, but to other fundamental human needs,” said Mroue. 

In 2012 alone MTN Uganda paid more than UGX 360 billion shillings in taxes to the Ugandan government. With a current workforce of 1,250 staff, the continuous investment by MTN in Uganda has enabled job creation with direct and indirect support for over 500,000 Ugandans which has largely contributed to the overall economic growth.

Also, in 2012 MTN Uganda invested close to UGX1.5 billion shillings in training and development of its employees. The company is also committed to exporting talent and currently has more than 10 Ugandan employees working as expatriates for other MTN Operations in other countries holding senior positions, sharing knowledge and transferring skills across the MTN Group.

Public Opinions is a civil society organization (CSO) which was founded by the late Brig. Noble Mayombo, former permanent secretary in the Ministry of Defense at Makerere University in 2003 as a students’ forum for advocacy, research and study group on key issues of national and global concern. In partnership with Uganda Investment Authority (UIA), the CSO’s objective led to the formation of the Uganda Responsible Investment awards.


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