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#FeedTheStreets Foundation excites hundreds of disabled Children in Masaka

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#FeedTheStreets; A tale of a 36 years old Noelinah who has mothered hundreds in 20 years!

On 29th April, Feed the Streets visited Noelinah Nakaggwa and over 51 dependents that she takes care of.

A woman so kind that even when she is disabled, through her hands hundreds have been raised and restored. Many of those she takes care of were turned refugees in their own country, they were abandoned, denied, abused, beaten to a point of death simply because they are either deaf, lame #disabled! We stand together to fight for the freedom and well-being of refugees around the world!

Our mission is to reduce homelessness – one step at a time – firstly, through providing food and soul guidance to those most in need.

Feed The Streets is proudly supported by Mr. Rune Edvardsen, Bukenya UK, #Riham | Hariss International Limited, #Movit Products Limited,
HiPipo and Ugachick.

50 Most Influential Women in Uganda Today.

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HiPipo Team

We salute thousands of women that are actively involved in transforming Uganda and the world at large.

As part of global activities to celebrate the International Women’s Day and the Women’s Month of March, HiPipo, for the very first time, released its list of 50 most Influential Women in Uganda today. This list was contained in the first Money Magazine, which went on the market at the end of March.

The Cambridge Dictionary defines influence as “the ability to have an effect on people or events.”

The 50 women featured here are some of those having a positive effect on people and/or events in Uganda.

Picked from both the private and public sector, the women profiled here include seasoned entrepreneurs, reputable board members and senior executives, respected civil servants, successful politicians, steadfast activists, active diplomats, outstanding members of selected royal families and renowned religious leaders. Some are not Ugandan!

To come up with the 50 most influential women, our team looked at over 300 women; weighing the influence/impact of their work on society. In no particular order, here are the 50 most influential women as per our research.

Janet Kataaha Museveni – Minister of Education and Sports.

Born in June 1948, Janet has been Uganda’s First Lady since 1986. She is currently the Cabinet Minister of Education and Sports, one of the most significant ministries in the country. Before this, she served as Minister for Karamoja Region Affairs and represented Ruhaama in parliament.

Janet Museveni is undoubtedly the most powerful woman in Uganda today.

 

Prof Dr Maggie Kigozi

 

Agnes Atim Apea – Founder and CEO of Hope Co-ops.

Sylvia Nagginda, Nnabagereka/Queen of Buganda.

Barbara Mulwana: chairperson UMA also executive director Nice House of Plastics.

JULIAN ADYERI OMALLA – DELIGHT UGANDA.

PRUDENCE UKKONIKA: BELLA WINE

ROSEMARY SSENABULYA – ED FEDERATION OF UGANDA EMPLOYERS (FUE).

MARIA KIWANUKA – ECONOMIST, BUSINESSWOMAN

BARBARA OFWONO – VICTORIOUS EDUCATION

Dr Naiga Gudula Basaza: businesswoman

TERESA MBIRE – SERIAL ENTREPRENEUR

MARIAM LUYOMBO – DIRECTOR TAIBAH SCHOOLS

NOERINE KALEEBA – CO-FOUNDER TASO

VERONICAH GLADYS NAMAGEMBE – PRIDE MICROFINANCE LIMITED MD

ANNET MULINDWA NAKAWUNDE – FINANCE TRUST MD

SARAH ARAPTA – CITI BANK MD

Rebecca Kadaga – Speaker of Parliament

Winnie Kiiza – Leader of Opposition

MRS YOGI BIRIGWA: SOUTH AFRICAN AIRWAYS COUNTRY MANAGER FOR UGANDA AND RWANDA.

JENNIFER SEMAKULA MUSISI – KCCA ED

DORIS AKOL – URA COMMISSIONER GENERAL 

ALLEN KAGINA – UNRA ED

JOLLY KAGUHANGIRE – UIA ED

DONNA ASIIMWE KUSEMERERWA – NDA ED/SECRETARY TO THE AUTHORITY.

JUSTICE IRENE MULYAGONJA – IGG

JOSEPHINE KASALAMWA WAPAKABULO – CEO UGANDA NATIONAL OIL COMPANY.

CATHERINE BAMUGEMEREIRE – JUSTICE OF THE COURT OF APPEAL

Josephine Okot, Founder Victoria Seeds

Judy Rugasira Kyanda – Knight Frank UG MD.

Alice Karugaba – Nina Interiors

Regina Mukiibi – Uganda Funeral Services MD

JUSTICE JULIA SEBUTINDE – JUDGE

Anne Amelia Kyambadde – Minister of Trade, Industry and Cooperatives, and MP

Eng Winnie Byanyima – Diplomat, Politician.

Monica Azuba Ntege – Minister of Transport and Works

Dr Jane Acheng – Minister of Health

Eng Irene Muloni – Minister of Energy and Minerals

Miria Matembe – Politician/ Activist

Justine Kasule Lumumba – NRM Secretary General

Betty Amongi – Minister of Lands, Housing and Urban Planning

Betty Nambooze – MP Mukono Municipality

Dr Specioza Kazibwe – First Female Vice President in Africa.

Betty Oyella Bigombe – World Bank.

Sophia Namutebi – Leader Uganda Traditional Healers, Businesswoman.

Best Kemigisa – Tooro Kingdom Queen

Imelda Namutebi – Pastor

Esther Kazinda, aka, Eseza Omuto – Media Personality

Barbara Kaija – Vision Group Editor in Chief

Sheebah Karungi – Musician.    

Sarah Nyendwoha Ntiro – First Female Graduate in Uganda

Ambassador Deborah R. Malac – US Ambassador to Uganda

Stephanie Rivoal – France Ambassador to Uganda.

Send any feedback to; socialweb@hipipo.com

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Uganda is Transitioning into A Cashless Economy – MTN Uganda’s Elsa Muzzolini.

The Mobile Money business is one of the fastest growing sectors in Uganda, with telecoms giving banks a run for their money. Boasting of over 10 million subscribers, MTN Uganda is at the forefront of the Mobile Money revolution. Money’s Consolate Kyarikunda interviewed Elsa Muzzolini, MTN’s general manager Mobile Financial Services, about the sector performance and prospects. Here is how it went down.

Since its launch in 2009, MTN Mobile Money has become a big part of Uganda’s financial inclusion drive. How many subscribers does MTN Mobile Money have currently? How many of these are active? How much money has the service handled so far?

Currently MTN Mobile Money has close to 10 million subscribers, with more than five million active. From the total on the platform including the telecom, and the subscribers, the service has handled close to Shs 400 billion.

From 2010 to early 2013, there were several reports around MTN Mobile Money fraud with some MTN staff accused of conniving to steal this money. Even though MTN later clarified that the losses never affected the customers, this tainted the service and painted it in bad light. Have these gaps been completely dealt with? How safe is mobile money today?

In any lucrative business, people will always think about cheating. Since that incident, we have put several lines of control in the mobile money team that easily detect anomalies. There is regular internal and external auditing too. The way we are today, we have made the life of a cheater harder internally. I believe we have managed that risk and the system is safe.

Most of the risk is on the agents out there. Sometimes they change their employees quite often and do not give them adequate training. That is why I caution them to be more conscious. It may be very expensive but invest in security first. To all users; be protective of your pin. Always check your balance immediately for complete transaction evidence.

MTN has had an ESCROW partnership with Stanbic Bank since Mobile Money inception. Is it a marriage of convenience because of the regulatory mandates or is it MTN’s choice to be more effective?

It was a commercial decision with one of the biggest banks. Very few banks then were willing to enter into such a partnership thinking it would create stiff competition for them, but Stanbic bank was ready and they understood the mobile money operation.

Why has it been only Stanbic for a long while, yet we understand your competitors work with several other banks?

We have a very good relationship with Stanbic bank and it met all the MTN regulations and still does meet all our needs. It also has a good relationship with all the regulatory bodies in Uganda. With Stanbic bank, there is no friction, no fines, and no audit issues among others. So far, we are very satisfied with the service it is providing us.

Wouldn’t more ESCROW accounts make the mobile money eco systems more effective?

Probably. It would create more opportunity to get more float. It would be more convenient for MTN to make sure that they are compliant and for the agent to get easier access to more float because we cannot plant money elsewhere.

In 2016, you rolled out MTN MoKash; an innovative mobile financial product. How is it performing?

MoKash has over 3.5million subscribers with 1.7million active. Since its inception, MoKash has handled over Shs 50 billion with an average loan of Shs 25,000. Most of the money that has been disbursed has been recovered.

Minus it allowing users to save and borrow money, MoKash has a loan limit challenge. Many users are complaining of very low loan limits even when they pay promptly and religiously. For instance, there is a user who has used the service for a full year, has never defaulted but her loan limit is still Shs 15,000. Yet there is another one who registered last month, but his loan limit is Shs 50,000. How do you come up with these loan limits?

This is an example of credit limit, and it is one hundred percent managed by CBA Bank. If it was MTN doing it, it would probably be different. But because we have partnered with these banks and they took on this opportunity, they apply so many different criterions like age, gender, so forth. I believe they do this to counter any anomalies. The bank takes on the full responsibility of applying loan limits and setting the rates. We don’t give every data like the personal details of our subscribers to the bank. What I think happens in this kind of situation is that they consider like how much airtime you use, how much mobile money you usually have that meets this criterion, how many reimbursements you make, if you are a very loyal customer to MTN etc. We want to change and improve our clients’ credit limits because the example cited above shouldn’t be the case.

Do MoKash Loan limits relate in any way to someone’s other loan obligations: for example, if you are servicing a loan in another bank, does it affect your MoKash loan limit?

Here, the Credit Reference Bureau comes into play. One’s loans in other banks can be used to affect one’s loan limit for MoKash. If one has a bad debt in another bank, this will probably lower your score. However, MTN challenges banks with different targets because MoKash and typical Bank loans serve different objectives and should be handled quite differently. MoKash is actually a complementary product to the banks as we give small loan amounts needed immediately that the banks do not and can’t give.

Your biggest competitor, Airtel Uganda, last year rolled out Wewole – a micro-loan product. Its users praise it for having a more progressive loan limit, with individuals’ loan amounts growing significantly every month. Why can’t you borrow a leaf?

Airtel’s product is not managed by a bank. So, you will find that the services we offer do not have the same rates and prices. You will find that the interest rates given by Airtel keep changing regularly, whereas with MTN, there are no surprises when it comes to the interest rates. It is more stable; you will find that as the rate was yesterday, it is still the same today, for a given period of time, which is not the case with Airtel.

Following its huge success within one and a half years, are we likely to see MoKash and other micro-loan products replacing bank loans?

All micro-loan products are complementary to the banks. They are more of collaboration than competition or a replacement. These micro-loan products help banks on the digital side as customers push money to bank accounts, and do withdrawals. This collaboration is a commercial agreement with the banks.

MTN recently launched MomoPay as a bold step into merchant payments: How is this expected to help transform Uganda to becoming a cashless economy?

Today, 90% of the customers do cash transactions which are not secure; when they receive mobile money immediately they withdrawal the money, they have to travel to make or collect payments. MomoPay provides a safer way to handle cash; instead of rushing out to receive the money, one receives and keeps the money on the phone, and can make direct payments there. And with no physical cash at hand, MomoPay is also another way of saving money.

What are the categories for merchants expected to sign up for MomoPay? How many merchants have so far signed up for MomoPay?

Every merchant can apply; the subscription is lenient. To date in Kampala only, about 8,000 merchants have signed up for MomoPay.

Remittance and international corridors were expected to be smoother and cost-friendly with digital platforms but customers still perceive digital financial service fees and forex rates to be costly for remittance. What can be done better to change this?

The breakthrough would be opening new corridors to give more options of intervention in Uganda including getting more and more partners from countries such as the UK or USA to send money indirectly in form of remittance. This price facilitation can be expected to improve in the next months.

How much money can someone receive and withdraw in a day?

The maximum amount one can receive is Shs 7 million, and more than Shs 50 million shillings on the bank account. One can do ten transactions in a day. However, any suspicious transactions are reported.

What step have you taken to protect the mobile money agents?

We send persons to agents regularly to educate them and give them warnings about fraud cases/issues and how to protect themselves against such. And I do caution the mobile money agents to be responsible enough and train their employees as a way of strengthening their security.

As a woman, what does it mean leading the country’s biggest mobile finance sector?  

It is great to have women in management positions in order to inspire other women, especially in sectors greatly dominated by men. But having an office goes beyond just being a woman; it’s about fulfilling/accomplishing the duties of that office, taking decisions, listening and inspiring your team. I am proud to be a woman in this position as I believe that there is a women style of management that is shaping a more inclusive and aspiring corporate life.

Leading mobile money in Uganda is the occasion drive growth of payments and moving away from a cash economy. This will increase the time-saving capacity of individuals and thus gain productivity; time that would have been spent in collecting money from and making payments in the bank can be used for other productive activities. The lives of both the customer and the merchant will change for better when operating in a cashless economy. In the next few years, I see mobile money as one of the biggest opportunity in areas of providing security, and means of saving both money and time. I embrace innovation for Uganda as a young woman leader.

Do you face any challenges as a woman business leader?

There are 2 main challenges for a woman to take responsibilities: one is you as a woman the limits you impose to your actions and the second one is the attention you give to doubtful perception of you; where people question your capability and whether they should follow your leadership. As a woman in a position of leadership, you should be self-conscious of those 2 bias and continuously question yourself against it. Your reaction to such will determine your success. In such a challenging environment, you set your own rules of operation.

What message can you give to all the young girls out there?

Believe in yourself, think big and stop being a self-depreciating person! Do not give a lot of importance to negative comments from others. And always be willing to take risks and do big things because you can.

Send any feedback to; socialweb@hipipo.com

 

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TradeMark EA To Focus on Job Creation and Value Addition in Second Phase.

Derrick Kasasa.

Between February 20 and March 2, 2018, three major events happened in Uganda.

First was the Joint East African Community -EAC heads of state retreat on Infrastructure, Health Financing and Development hosted at Speke Resort Munyonyo from February 21-23. This was attended by presidents Yoweri Museveni of Uganda, Uhuru Kenyatta of Kenya, John Pombe Magufuli of Tanzania and Salva Kiir of South Sudan. Rwanda and Burundi presidents sent representatives.

Then came the commissioning of the Busia One-Stop Border Post (OSBP) on February 24, presided over by Presidents; Yoweri Museveni and Uhuru Kenyatta.

Lastly, from February 28 to March 1, the East African Trade Development Forum was hosted by the ministry of Trade, Industry and Cooperatives at Speke Resort, Munyonyo, with Uganda’s vice president – Edward Kiwanuka Ssekandi – the guest of honour.

At these three back-to-back events, there were two common features. One was of East African governments working together to develop the region and accelerate EAC integration. The other was TradeMark East Africa!

These three events are just examples of the work that TradeMark East Africa (TMEA), supported by its donor partners, has done in Uganda and the entire EAC since its 2010.

“TMEA is an East African not-for profit Company Limited by Guarantee established in 2010 to support the growth of trade – both regional and international – in East Africa. TradeMark East Africa is focused on ensuring gains from trade result in tangible gains for East Africans,” an introductory message on the TradeMark website states.

True to this, TMEA has over the past years, using funds from donors mainly United Kingdom’s Department for International Development (DFID), facilitated trade across the region. Its other funders include USAID and governments of Denmark, the Netherlands, Finland, Canada and Belgium.

 

Efficient border crossing to boost trade between Kenya and Uganda
with launch of Busia one stop border post.

SEVEN YEARS OF SERVICE.

From 2010 to 2017, TMEA implemented its phase-one across the East African region. In Uganda, it worked with the government to improve trade through investing in enabling infrastructure. Top on the list of the projects it supported in Uganda was the establishment of the Electronic Single Window – a paperless platform that enables traders to have their goods cleared online, thus saving time and money plus eliminating physical contact and corruption.

In a related development, government of Uganda, with support from TMEA, is in the final stages of developing a one-stop portal for export, import and transit information in Uganda. ‘This portal is expected to provide traders with the necessary information to enable them undertake transactions on a single electronic window. The two platforms are, therefore, complementary.’

TMEA also supported the ministry of Trade to implement a mobile USSD and web-based Non-Tariff Barrier reporting system which facilitates the reporting and resolution of non-tariff barriers (NTBs) among trade facilitating institutions. As a result, over 86% resolutions of all NTBs reported through the system have been resolved, a fact that has in turn reduced on the delays and costs of moving goods in and out of Uganda across trading member states.

Uganda’s comprehensive Cross Border Trade Strategy was also commissioned in 2017. Supported by TMEA, the strategy aims at simplifying trade processes for informal traders, especially the women and youths at different border points through information availability and digital empowerment.

Working closely with Uganda Revenue Authority, TMEA also facilitated the implementation of modernized customs business systems such as Customs Management System (ASYCUDA World), Authorised Economic Operators (AEO) and Regional Electronic Cargo Tracking System (RECTS). ‘Since their establishment, these customs modernisation programmes have contributed to a reduction in transit costs from $3,390 to $1,176 and reduced average transit time from 34 days in 2010 to 13 days in 2016. They also reduced clearance time from three days to one day for authorised economic operators (AEO) companies (80 per cent of customs revenue) and collectively contributed to a 48 per cent increase in customs revenue.’

TMEA also supported the construction of three One-Stop Border Posts (OSBPs) in Uganda: Mutukula OSBP with Tanzania, Busia OSBP with Kenya, Mirama Hills OSBP with Rwanda. ‘These border posts are operating under one-stop controls, which means that a transporter or traveller clears only once, on one side of the border. Since their establishment, at least 50 per cent reduction in border clearance time has been reported by úsers.

Lastly, between 2010 and 2017, TMEA supported improvements in testing by Uganda National Bureau of Standards (UNBS), set up a Logistics Advocacy Platform and upgraded the Quality Standards for maize – working closely with the Southern and Eastern Africa Trade Information and Negotiations Institute (SEATINI).

In a recent address, Amelia Kyambadde, the minister of Trade, Industry and Cooperatives explained that trade is one of the major pillars in the East African integration process. She applauded TradeMark East Africa for being a reliable EAC trade facilitator, not a mere donor.

“Trade facilitation is critical to the enhancement of competitiveness in the EAC region. Between 2010 and 2017, EAC government ministries, departments and agencies, and private sector stakeholders have made significant efficiency gains in the management of ports and borders. For example, Mombasa Port has seen a 52 per cent reduction in import time and 59 per cent reduction in export time. Similarly, the Dar es Salaam port has seen a 28 per cent reduction in import time and 53 per cent reduction in export time,” Kyambadde said:

“There has been, on average, a decline of 50 per cent in the time it takes to cross borders. The key enablers have been better trade infrastructure – both hard (roads, ports, one-stop border posts), and soft (ICT for trade especially electronic single trade portals and cargo tracking); institutional building (modernisation of customs and revenue authorities); and private sector engagement. TradeMark East Africa (TMEA), her donor partners, the European Union and the governments of the United Kingdom, Belgium, Netherlands, Denmark, Canada, Finland, Norway, the Unites States, and her implementing partners have played an important role in these achievements.”

While launching the Busia OSBP, presidents; Museveni of Uganda and Kenyatta of Kenya were in unison that minus a few improvements needed to make trade much better and safer, TMEA had done a great job for the whole region.

“I thank Trademark EA, President Kenyatta and the government of Kenya for this spirit of cooperation…..” President Museveni said.

 

Job Creation and Industrialization to dominate Phase Two.

Following the conclusion of the first phase, TMEA recently rolled out phase two, expected to run until 2023.

However, while in phase one TMEA prioritized trade facilitation, phase two will focus more on industrialization and job creation for mainly youths and women.

This change of tact was confirmed by Trademarks key principals.  While addressing delegates at the East African Trade Development forum, held at Speke Resort Munyonyo, Mr Ali Mufuruki, the TradeMark EA board chair, noted that “in the second phase, we will focus on, not only the trade that comes in to East African region but also on the trade that is going out of East Africa. The second phase will focus on supporting the industrial agenda of the East African region.”

Further, Frank Matsaert, the TradeMark EA group CEO, noted at the same forum that across the East African region, TMEA’s focus in the next five years will be on value addition, job creation, youth and women empowerment.

“We want to help escalate the job creation process across the different sectors.  We want to play our part with you in delivering this change across the region. We want to play a dynamic role in the future of East African Community. That is my vision for the future,” he said.

Additionally, Mr Moses Sabiiti, the TMEA country director, in a separate interview noted that: “In Mombasa we are already supporting people in the garment industry. In Rwanda, we have implemented a program promoting logistics. In Uganda, we are designing Gulu, Jinja and Busia hubs.”

He added: “Our aspiration budget is $100 million but we already have UK Pounds 25 million in the budget. We expect a little more from our other development partners.”

To achieve the job creation goal, TMEA will undertake several projects in Uganda.

Under its improved efficiency and capacity of transport and logistics networks plan, it will invest in OSBP improvement at Ntoroko and Goli (DRC), development of cross-border markets (Elegu and Busia), development of the Gulu Logistics Hub, transactional support on Jinja/Malaba private-public partnerships, support the transport funding policy and also invest in further development of Entebbe International Airport.

This will be in addition to more support to the already running projects such as UNBS and private sector quality improvement drives, advocating for a gender responsive trading environment, capacity building, championing regional trade integration and encouraging ICT and innovations, among others.

Sabiiti notes that the projects they are highlighting in phase two will also ensure quality assurance.

“Go to that market and see what is happening. People are literally cleaning the grain every day. Our grain, millions of tonnes are going to Kenya as chicken feed because of poor standards. Surely, we can do something about that. That is why together with the Ministry of Trade, we are working to set up the Border Export Zones where all this grain can be consolidated, cleaned and tested so that when it is exported to Kenya or any other country, it is of good quality and can get traders a better price. These Export zones will benefit all traders.”

“…in the second phase, we will do everything to help tea and coffee traders get earlier to the markets by implementing a trade innovation logistics platform. This means we are able to send our tea or coffee-related documents to the auction, then the coffee or tea will be auctioned even before the export reaches the market. This is how Brazilian coffee is hitting the market earlier than Ugandan coffee. If we can do this, then it will help the entire value chain.”

Considering that Uganda and the entire East African region is grappling with high unemployment and under-employment levels, TMEA is intervention is timely.

Unlike those that came before them, TradeMark must not just talk about job creation, but instead walk the talk. As TMEA rolls out phase two, we will keenly follow and share the results as they come through.

Uganda – EAC TRADE BLOC FACTS.

The East African Region ranks second as Uganda’s export destination after COMESA.

Exports: Uganda’s exports to EAC increased from $642.2m in 2014 to $711.3m in 2017. Uganda mainly exports coffee, tea and spices, cereals, tobacco, sugar, iron and steel.

Imports: Uganda’s imports from EAC have slightly dropped from $684.6m in 2014 to $530m in 2016. Uganda mainly imports salt, sulphur, lime and cement, iron and steel from the EAC region.

Send any feedback to; socialweb@hipipo.com

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I Am Not Ashamed To Be A Decorator, Baker – Zuena Kirema.

Zuena Kirema is the proprietor of Zuena Events and Cakes Limited, a burgeoning business specialising in making some of the best cakes in town and managing top events. HiPipo Money’s Consolate Kyarikunda talked to Zuena, the wife to musician Bebe Cool, and she divulged what makes her businesses tick…

In the past few years, your company has been growing in popularity. But we would like to know, why and when your events management and cakes business start? Who owns this business and how much was invested initially?

It’s funny but I first despised baking! I wanted to go into the tours and travel business but this lady friend of mine I was helping in her bakery business advised me fourteen years ago to stop despising work and do something in which I had genuine interest. Being a celebrity and married to one too, at first I was so concerned about what people would think of me baking cakes. However, with my husband’s advice and support, I opened up my company and started baking about four years ago. I first conducted some research on the equipment needed to open shop and their cost. I found out that they were very expensive. So, for my first investment (since I already had an oven at home), I bought a mixer at Shs 2 million, and I still have it. I should say that I started with about Shs 3million. After that, I started reinvesting my savings from the cakes I sold. Having noticed how serious I was, my husband bought for me a commercial oven of Shs 25million. The events management and decoration business started two years ago. Zuena Kirema owns the Zuena events and cake business.

Why the name Zuena: couldn’t you call it Bebe Cool Cakes, or Gagamel Cakes and Events?? Lol.

Gagamel is an entertainment registered company, and the name “Zuena” was already a brand of its own that had already become imprinted on people’s minds. And I wanted something catchy. Zuena; both the person and the song are very popular.

We have previously seen you trying out several things including singing and boutiques business. What inspired you to settle into Cakes and Events business?

Singing and boutiques tended to be hectic and a waste of time, especially for me as a mother. Spending much of my time away from home and my children was something I failed to reconcile within myself. Also, there was a lot of input and very little output in both businesses. For instance, in the boutiques business, a lot would be spent on taxes and importation that at the end of the day you realise that a lot of effort invested has gone unrewarded. One would rather invest their time and energy in something small and earn something. If your investment is not producing the desired output, think twice about your line of business.

How is business so far?

So good! I am actually overwhelmed by the rate at which the business is picking up. I believe the way I manage it and advertise it has contributed greatly to its growth. Most of my customers are through social media. It is amazing how people trust me to handle their functions from start to end.

In a good month, how many cakes do you sell and how many events do you manage?

In a week I can make between four and six wedding cakes. I have people I work with, but I do the baking myself. For the events, it really depends on the season; some are slow like February and March where I can get to work on two or three events a month. But in peek seasons like from October through December, I can get six or seven weddings or introduction ceremonies a month. I usually operate on a first-come-first-serve basis especially when it comes to decoration.

Your husband and you are celebrities: does this affect your business in any way?

Well, I decided to work from home. I have an outside kitchen for my baking, and a store for all the decoration materials. So, since I work from home, I get to be a mother to my children (who are still so young) and take care of my home at the same time. I cannot afford to be rushing to work and back home every day. However, there are times when the season is so busy for both me and my husband to the extent that we have less time for each other and for the entire family. To ease the pressure, we decided that every Sunday (whether in a busy season or not) is a family day! As a family, we spend that day together mending whatever pieces could be broken.

Many Ugandans believe that your husband – Bebe Cool – is a big earner and thus they don’t expect you to hustle. But it is like your hustle for your every penny just like the other people.

I have been through that life before, when my husband was the sole breadwinner. But doing nothing the whole day is a big punishment to me. I always want to be up and down doing something. Even when I am home, at least I will either be in the kitchen, or cleaning the compound or organising here and there or going to the market. I believe it is my nature; I just can’t sit and wait. And on top of that, one has to plan ahead, especially when you have a family. God forbid, if anything happened to the breadwinner, you need to have a fall-back position. You cannot wait for one person to bear it all.

Recently, your husband was involved in an online war of words with musicians and their fans. Along the way, some people picked you out and chose to channel their frustration to you and your business: Did you hear/read about this? How did you feel?

I don’t really pay attention to such behaviour. Previously, I would cry over it. But now I guess I am stronger and mature. So, whatever was said did not affect me or my business in any way.

Your husband is on the record for stating that a cake baked by Zuena Events and Cakes goes for $400-500 (that’s about Shs 1.5 million and above). Please clear the air. How much is your cheapest birthday cake? How much is your cheapest wedding cake?

Not really! Actually, the prices depend on the number of tiers, side cakes and the design. The more tiers and side cakes, and the more complex a design is, the higher the price. For instance, a cake with only two tiers is about Shs 500,000. Other cakes such as birthday cakes, baby shower cakes among others range from Shs 60,000 to Shs 200,000 depending on the size.

What was the most expensive cake you have ever sold?

The most expensive wedding cake I have made went for Shs 9million. The centre piece was in the design of a castle; it had ten full tiers and fifty side cakes. The customer was taking it to Juba where the function was.

And, the most expensive birthday cake I have made was of Shs 1million. It had four tiers.

How do you balance work and children/family?

The way you program yourself will help you balance all you have to do. I myself wake up at 5am every day. I prepare what needs to be prepared; get the children to school in time and have my husband’s breakfast ready before he gets out of bed. By 9am, before I enter my bakery, all that I need to do and set in and around the house is done. When one wakes up late, then there will be a lot of rushing and not enough time to accomplish the day’s set goals.

In the next five years, where do you see your business?

To be honest, I really cannot tell but I place all in God’s hands.

What major challenges have you encountered in this line of business so far?

So many orders that usually come in at the same time; for instance, 30 orders for cakes can be received in a week and all are supposed to be delivered on a Saturday. Although I have employees, they are not enough. Another challenge is with clients who tell us to deliver the cake at the last minute, contrary to what was agreed before. So, I do have to find means of delivering the cake in time. Sometimes as you rush, a cake can accidentally get a damage, which means the person transporting it has to return to the bakery for us to fix that damage.  Another challenge is the payment mode of some customers, especially fulfilling the last instalment. However, this challenge is not common.

March is the month of women. What message do you have for them about the following?

  • Work

Do not despise jobs. Do what you are good at; what you are passionate about; what you love.

  • Marriage

No matter what you are going through, always respect your husband and he will respect you back. Do not try to compete in marriage, no matter how much the other earns. Respect and communication hold a marriage together.

  • Work-Life-Marriage balance.

The man in marriage comes first. Work can come and go; it can change any time any day, but your man and children are the same. Work is good, but it should not be placed above or before your marriage and family.

As a woman, what challenges do you face while doing your job?

There is some heavy lifting required in my job, but I thank God that I have capable manpower I work with. When it comes to decoration, especially on site, I somehow become a tourist attraction to some people. Being a celebrity, they literally fix their eyes on me, and some go ahead to ask me why I am doing an ordinary man’s work when I should be home relaxing? I usually just laugh.

If you were made minister of gender in charge of women and children, what would be the first thing you would change?

I would recommend and initiate distinct classes for girls as a special program for teenagers to help them acquire knowledge about their personal hygiene in and outside their homes.

A pregnant Zuena a few years ago.

In this emancipation era, do you think women are still below men? Do women still need special treatment at work and generally in life?

Women can compete with men favourably, but not in a home. A man is a man. He deserves his respect. What usually causes issues is that some women confuse respect and gender balance. Yes, women can do what men can do. I have seen female taxi conductors, boda boda riders, even some at building sites, but I do emphasize; in a home, a man is a man and he needs to be respected as such.

Which women do you look up to in Uganda, Africa and World at large and why?

  • Uganda –

My mother; being a multitasking multitalented woman, it’s from her that I learnt that it is more beneficial for one to wake up early if they are to live an organised life where goals are easily achieved. She would always wake up early, clean the house, prepare us for school, then leave for work (and be at work in time) even when she had a house help.

  • Africa and the World at large –

Oprah Winfrey; looking at her story, having started from nothing to something brought me much inspiration. People were against her show when she started out, just because she was black. But she always maintained: “Never give up; Follow your dream”.

What would you like to see Bebe Cool achieve and what does he need to make it?

I want Bebe Cool to be known worldwide. He is so hardworking and his music is so great. He is one person that pushes rocks out of his way. He doesn’t give up when he has set a goal. International management – record label would help him become a global icon more easily.

Lastly, give a summary of who you are.  

Zuena Kirema is a simple down-to-earth soft-spoken woman with a soft spot for children. She is God-fearing, 100 per cent proud mother of six (Allan, Alpha, Beata, Caysan, Dean and Eman). She is 100 per cent a wife, a baker and decorator; and 100 per cent Bebe Cool.

Send any feedback to; socialweb@hipipo.com

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Local cosmetics manufacturers come of age. Ooh, have they?

Solomon Lule.

Carine Roitfeld, the former editor-in-chief of Vogue Paris, also founder and current editor-in-chief of CR Fashion Book, once said: “Makeup can help you capture a moment.”

This statement was spot-on and remains relevant, with makeup a very popular item that helps many win hearts, change perceptions, improve ratings and, yes, capture moments. Unfortunately, for those that misuse makeup, the results are regrettable!

Cosmetics – jelly, creams and lotions, etc – are some of the main products used in body makeup. Globally, these are popular products found in almost every household. The ladies love them and so do children and several men.

In Africa, latest available data shows that the biggest cosmetic and other beauty products markets, as measured by the industry cash value, are South Africa, Nigeria and Kenya.

In Uganda, the cosmetic industry has registered tremendous growth in the last three decades characterized by aggressive marketing, factory expansions, increased importation and exportation.

While international/imported brands such as Vaseline, Johnson & Johnson, L’Oreal, Clere, Nivea, and Oriflame have dominated the exclusive high class and fast growing middle-class market segments, locally manufactured cosmetics have been the darling for the millions of Ugandans in the mass market – a segment that makes over 80 per cent of the country’s total population.

Over the years, some of the native brands that have shaped the market include Mukwano Jelly, Sirika Baby, Mwana Mugimu, Amagara, Aloesha Organic, Sleeping Baby, Avis, Samona, Sure Deal and Movit.

According to Uganda Manufacturers Association (UMA), a body that governs local producers, Uganda has more than 20 companies involved in cosmetics, with each manufacturing one or more products.

Information from Uganda National Bureau of Standards (UNBS), the country’s official standardization and quality assurance body, indicates that there are about 70 locally manufactured and certified cosmetic products largely sold within Uganda, but with growing exportation for the same.

BIG MARKETING BUDGETS

The last 15 years have seen local cosmetics manufacturers deploy all tactics to woo potential customers. The tactics include products improvements and aggressive marketing – advertising, promotions, brand ambassadorships and sponsorships.

Aggressive marketing is rooted to the 1990s when Sirika Baby, a fast-growing local cosmetic then, used a song titled Sirikawo Baby by Menton Summer (RIP) and Emperor Orlando to market itself. An improved version of this song including clear promotion messages for this cosmetic product was produced and somewhat became more popular than the original due to its unlimited presence on 88.8 CBS FM’s prime morning show Kaliisoliiso in addition to being played on other fairly popular stations. Since then, almost all big players in this sector have outspent themselves for their products to remain marketable.

Actually, a 2017 Media Ad Spend Analysis prepared by Ipsos Connect, covering 21 sectors, ranked the ‘Hygiene and Beauty Care’ sector as the sixth biggest spender on advertisement in that year. But this spending spree has been ongoing for the last two decades.

Notable spenders in this sector in the past 20 or so years include Sirika Baby, Avis, Samona, Cash Beauty, Sure Deal and Movit.

While the aforementioned companies and others have done significantly well, the last few years have seen Movit take the upper hand in both actual spend and market perception, closely followed by Samona and Sure Deal.

For instance, an online ‘Advertisement of the Year’ poll answered by about 500 people and whose results this publication has seen indicated that Movit’s Baby Junior (read Baby Ndunya) advert was both the best and ‘most popular’ advert of 2017, attracting audience from people across all ages.

Further, according to Ipsos data, in 2015, Movit spent some Shs 13 billion on adverts and was ranked 8th among the country’s Top 15 Media Ads Spending Companies. The same list had Samona coming 15th, having injected about Shs 6.2 billion in advertising.

In 2016, the list of the Top Spending Companies had Movit come 7th with some Shs 13.4 billion used on Media Ad Spend alone.

Lastly, a related Ipsos Connect report indicated that from January to September 2017, among Uganda’s Top 20 Media Ads Spending Companies, Movit ranked 9th, having invested about Shs 10.6 billion on Adverts in nine months.

Analyse matters to do with sponsorships and, again, you will meet cosmetics players in the mix of things. For almost all entertainment concerts (music, comedy and drama) held in Uganda, there is usually a local cosmetic company among the sponsors. The biggest investors here are Movit, Samona, Cash Beauty and Sure Deal.

According to Charlette Kyomuhendo, a beauty products dealer, the cosmetics sector is one that proves Uganda’s potential, whose success should encourage players in other sectors.

“As a dealer, I can tell you that local products are marketable. The producers have done their homework and now bring us good products. Our costumers love results and as long as the product on the market will deliver the expected results, it will be widely bought,” Kyomuhendo said.

“This is further boosted by the fact that manufacturers also do a great advertising job, making it easy for us who directly interact with the end-users.”

In a recent email exchange, Vianney Kushaba, a cosmetics industry consultant who has worked with the likes of Samona, Neem, Nivea, LA-belle, Fa cosmetics and currently with Movit, noted that locally manufactured cosmetics are not only doing well in Uganda, but are also sought-after in the Common Market for Eastern and Southern Africa (COMESA) countries. This is thanks to presence of favourable trade policies in the region and massive advertising. Kushaba noted that the same is not happening outside COMESA due to anti-business trade barriers there.

“Ugandan cosmetics like Movit products are doing well not only in Uganda but also Tanzania, Kenya, Rwanda, Burundi, South Sudan and Zambia. We are at the start of this exportation journey and we need government to support the industry through reaching trade agreements with more countries outside COMESA,” Kushaba said.

“Even though the local consumption of locally made products is growing, there are still several people that think imported cosmetics are superior and of better quality. This is just a myth and not necessarily true. Ugandans need to change their attitude and perceptions about Ugandan products. Local manufacturers like Movit are investing billions in quality products and it is only fair that we support them.”

NONCOMPLIANCE

Nonetheless, several players remain entangled in noncompliance battles with their products being confiscated by UNBS and heavy penalties imposed on them.

In an email exchange, Godwin Muhwezi, the principal public relations officer of UNBS, noted that presence of counterfeits on the market is a major issue that UNBS, together with other support agencies, continues to deal with through continuously developing product standards.

“We certify products that have passed our audits and laboratory tests as a quality assurance measure. The UNBS market surveillance team is responsible for monitoring the market to ensure that products on the market meet standards for health and safety and that dangerous products are banned from the market and, if necessary, impose penalties and prosecute culprits,” Muhwezi said.

“Between July and December 2017 alone, the UNBS market surveillance team seized about 232 metric tonnes of goods worth Shs 1.7 billion. These included about 850kgs of cosmetics. The seized goods would have otherwise been detrimental to the health and safety of consumers.”

But noncompliance is not unique to Uganda. Imports currently go through the Pre-Export Verification of Conformity (PVoC) system to weed out those that do not meet Ugandan standards before they cross our borders.

Muhwezi noted that between July and December 2017, under the PVoC program, 4.6 billion products were inspected and 16 million products failed, including cosmetics.

“As a result of UNBS intervention under the PVoC program, we are able to stop 16 million substandard products from being imported into the country, thus protecting over 16 million Ugandans from potential hazards posed by such substandard products,” he said.

But even though noncompliance is a serious issue, it is not just a cosmetics sector concern but, rather, a major trade problem across the country. With that in mind, it is safe to say that Uganda’s cosmetics industry has come of age.

We salute the ladies, the main consumers, who have made this possible.

Send any feedback to; socialweb@hipipo.com

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A case for small-scale cross-border trade as a tool for East African Integration.

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Charles Achieng. 

The treaty for the establishment of the East African Community generated institutions and structures that have not only enhanced and energized regional economic growth and integration but also brought tangible and realistic gains to the small-scale, also known as informal cross-border traders.

In a 2014 report, Bank of Uganda defined small-scale/informal cross-border trade as transactions carried out between residents and non-residents across the economic boundaries of two or more countries that are not recorded by Customs Authorities.

Cooperation in trade liberalization and development have seen the establishment of Trade Regimes, Customs Union and Common Market protocols whose components have impacted positively and tremendously on socio-economic transformation and sustainable economic growth of the region.

With the region subscribing to COMESA-EAC-SADC Tripartite Free Trade Area, cross-border traders have the opportunity to a market access of over 600 million people from the 24-member states that have committed to this agreement. This is both incredible and commendable.

A United Nations (UN) report done in 2015 and published in May 2017 puts Kenya’s unemployment rate at 39.1 per cent among the population of working age, with Uganda claiming over 20 per cent.  A substantial number of this continues to be absorbed in smallholder cross-border trade, with a good percentage plying trade between Kenya and Uganda through the Busia One Stop Border Post (OSBP). Busia OSBP has the highest number of informal cross-border traders in the East African Community.

The actualization and realization of enhanced economic and social relations through intra-trade while widening and deepening cooperation among EAC partner states in political, social and economic field would have been served on a silver platter with recognition and appreciation of the role played by small holder cross-border traders – who move small volumes of goods several times and by many players across the border but always informally through unofficial and porous points.

Comesa initiated structuring of small scale informal cross-border traders with an objective of providing facilitation services and relevant trade information to traders crossing the border. Being a key component of trade support initiative, Comesa established Trade Information Desks (TIDs) in some of the OSBPs operating on Simplified Trade Regime (STR) without sustainable measures. OSBP committees in Busia have managed to facilitate the Trade Information Desks (TID) and Cross Border Trade Associations(CBTAs), and have officers who render services to small cross-border traders almost 24 hrs.

Trade Information Desks and Cross Border Trade Associations.

Trade support services provided by Busia Trade Information Desks and Cross-Border Traders Associations have seen 9,674 small scale traders transform and use STR-enabled structures, moving some 5,523 women small scale cross-border traders into formal trade.

This has been achieved by disseminating relevant trade support information and providing trade support services such as customs and border procedures; common traded goods (import duty free); women rights in trade; non-tariff barriers; market linkages; formalizing trade groups; guiding traders in filling customs and immigration documents and recording and reporting incidences of illegal and/or unfair treatment of traders, such cases of corruption, harassments and any forms on non-tariff barriers. The other interventions include providing information on accommodation, transport and any essential services; providing administrative services to CBTAs and small traders in terms of access to internet and e-trade services, printing, photocopying, emailing; obtaining market prices for commonly traded products; preparing monthly and quarterly reports for use by cross-border trade associations, EAC, Comesa and governments and many more cross border trade support services.

Sustainable provision of these important and crucial trade support services could be ensured by acknowledging and embracing the roles played by small scale cross-border trade, enhancing facilitation and empowerment of Trade Information Desks and Cross Border Traders’ Associations.

Busia OSBP Trade Information Desks (Kenya &Uganda) are managed by four volunteer Officers, some since the Year 2011.

 

2014 Uganda Informal Cross Border Trade Report by Bank of Uganda.

Uganda’s Informal Exports.

DR Congo was the leading informal exports destination during 2014, with exports from Uganda estimated at $139.5 million representing a 33.6 percent share of total informal exports receipts. South Sudan followed with $119.5 million (28.8 percent) which was lower than $130.8 million (31.1 percent) registered in 2013. Exports to Kenya amounted to $92.9 million (22.4 percent) compared to $69.7 million (16.5 percent) recorded in 2013. Rwanda and Tanzania followed in that order representing 5.9 percent and 5.6 percent of informal exports in 2014 respectively.

Informal exports to most of the neighbouring countries decreased significantly during 2014 except for Kenya and DR Congo which recorded growth of 33.3 percent and 3.3 percent in 2014. Tanzania recorded consecutive and significant declines of 9.9 percent and 45.9 percent in 2013 and 2014 respectively. Similarly, informal exports to Rwanda declined by 11.9 percent, while those to South Sudan and Burundi declined by 8.7 percent and 1.2 percent respectively.

Uganda’s Informal Imports.

Kenya continued to be the leading source of Uganda’s informal imports during 2014 with informal imports worth $30.8 million, accounting for 46.7 percent of total informal imports in 2014. This was higher than the estimated value of $26.5 million recorded in 2013. DR Congo ranked second, with imports amounting to $21.3 million (32.4 percent of the total) compared to $17.7 million (33.0 percent of the total) recorded in 2013. The other remaining countries Tanzania, Rwanda and South Sudan had a combined import bill of $13.7 million (20.9 percent of the total) during 2014, compared to $9.4 million (17.6 percent of the total) recorded in 2013. It should be noted that Uganda’s informal imports from Rwanda and South Sudan declined in 2014. However, in the same year, the informal imports from DR Congo, Kenya and Tanzania increased significantly.

……….

The writer is the chairman, Busia, Kenya Cross Border Traders Association.

busiakcbta@gmail.com

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More Cheaper Megabytes Promos are Sexy, But A Daring Eye on Quality of Service is still Critical.

Innocent Kawooya.

Africa is not just a mobile first continent where access to data services by majority of the citizens is on mobile, but Africa is a mobile only continent because over 95% of the Internet access is over mobile networks and consumer mobile phones.

Given this reality, data services is a frontier for mobile telecoms growth and will continue to make a significant part of the telecoms balance sheet. Also considering the importance of Internet access as a “human right” and knowing the considerable financial benefit it would bring service providers, we are seeing a race to market the best Internet speeds. In many markets such as Uganda and Tanzania we see a stiff price competition among the operators. Many “sexy” more megabytes promos are all over our living rooms on tv, on the billboards and everywhere you look even as some are masquerading to offer 3.75G and other talking 4G/5G.

Long Term Evolution (LTE) considered a 4G technology has started setting ground on the continent and Uganda is not an exception.  This is good for Internet in Africa and these high Internet speeds are sexy but that known, more affordability and good quality of service is still critical.

Affordability of Internet in Uganda.

Speed alone is not enough to bring the massive social and economic benefit of Internet to the Africa continent on wide scale. In Uganda until recently, telecom operators have had data packages that arguably were still on the high side for the average Ugandan to consume more Internet services. This is starting to change with the playing field seeing more operators offering 3G services at much more reduced rates compared to how it was 2-5 years back. On the daily going by the 2018 quarter one data services market prices, for less than USD 1.5 (about 5000 UGX), a Ugandan is able to access 1GB of data. That same volume of data cost over USD 5 some 5 years back. As such, we can confidently say Internet services have become more affordable. Nevertheless, there is room to improve to make this 1 GB and cost per megabyte even more affordable if we compare with other countries such as Tanzania. Tanzania has lower mobile data cost as it reaps the benefits of the rollout of 3G/4G networks and intense competition from numerous operators. In Tanzania 1 GB costs TShs2000 approximately USD 0.89. The same should happen here.

Is Internet Speed the Most Important Factor?

4G, LTE very high-speed technologies are good but they are not the ultimate thing to bring more Internet to more Ugandans and Africans. With many Africans and Ugandans having phones that cannot make the best use of 4G LTE technologies, it remains that the factor of great importance to Internet access is affordability. Africans using starter smartphone which cost between USD 20 to 70 should have more affordable data packages that would propel them to consume the barging information and content that is being generated and transmitted over the Internet.

Very high speeds such like LTE are good for the current few that can afford iPhones and Samsung Galaxys but if Africa will fasten the growth of big mobile Internet market, among the issues to address, rocket fast speeds as some telecoms market them arguably comes second/third to affordability in importance. Network Operators, should nurture the masses to consume more data service by prioritizing their efforts on lowering data costs and then they can boost of rocket fast speeds with pleasure.

But how is the Internet Quality of Service?

In this day and age, data customers are searching for an enriched multimedia experience from the telecom providers. The Uganda operators are largely advertising enhanced data networks with some stating that they are offering 4G. Essentially, we would expect users of these services to have faster data services, browsing & searching & reading email will happen in very few seconds, streaming of video would be top notch fast (if you are on the right device). Despite the recent trends of the said improved networks, Quality of Service (QoS) that determines the degree of satisfaction of a user of the service is still derailing Uganda operators.

Quality of service (QoS) is the description or measurement of the overall performance of a service, such as a telephony or computer network or a cloud computing service, particularly the performance seen by the users of the network. Service quality in the Internet can be technically expressed as the combination of network-imposed delay, jitter, bandwidth and reliability.

Delay is the elapsed time for a data packet to be passed from the sender, through the network, to the receiver whereas Jitter is the variation in end-to-end transit delay.  High levels of delay and jitter in applications are unacceptable in situations where the application is real-time based, such as an audio or video call.  For interactive voice, video applications and gaming, high delay and jitter causes the system to appear unresponsive so customers that try voice over the Internet, WhatsApp/skype calls will feel a very bad experience and thus may not effectively use the purchased MBs which then would be expired by end of day and in all cases returned to the telecom revenue books.

Bandwidth is the maximum data transfer rate that can be sustained between two end points. Bandwidth is not limited only by the physical infrastructure of the traffic path within the transit networks, which provides an upper bound to available bandwidth, but is also limited by the number of other flows which share common components of this selected end-to-end path. Whereas in theory network bandwidth has increased, in practice and given the known customer complaints, the current bandwidth is not proportionate to the number of users in some areas, leading to over shared use of the Internet pipe in the last mile between the mobile phone and base station. This is felt by customers with greatly reduced speeds contrary to what is advertised.

Reliability and availability of service is commonly conceived of as a property of the transmission system, or switching system, in that a poorly configured or poorly performing switching system will be unreliable. In Uganda’s setting, there is more infrastructure problems that impact availability of service. They include power outages, network cable cuts and downright poor service providers that have not put in place proper mitigation approaches for known infrastructure risks. Based on UCC reports, there have been many reported incidents every other day of customers that purchase data bundles but end days without any Internet service due to the unreliability and unavailability of service or where data volumes have suspiciously been depleted from customer account.

As thus, while we see and welcome the more cheaper megabytes promos, the increased investment in Internet infrastructure and the reduced prices, more should be done to improve affordability in totality. Equally important Quality of service is something that needs all stakeholders and consumer protection organs to have a daring eye for if we are to have a sustained and mutually beneficial growth of Internet penetration and usage in Uganda and across Africa.

Before I forget, the rains are back, and the planting season is on.

The writer is the CEO of HiPipo (U) LTD.

ceo@hipipo.com

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Q1 Review : Price Wars, Mobile Money Fraud take Toll on Telecom Sector.

Our Reporter.

As is everywhere in Uganda’s business environment, the first two months of 2018 have not been rosy for the telecoms sector.

It is increasingly becoming clear that MTN Uganda and Airtel and entangled in a war of prices for both data and voice services.

On the side are smaller players trying to survive in a high operation-cost environment. While the likes of Africell are fighting on, it is increasingly likely that Smart and K2 telecom are quietly bowing out of business while Afrimax has officially kicked off an insolvency process.

In February, Afrimax (Vodafone) filed for bankruptcy, having failed to break even in Uganda’s highly competitive telecoms industry.

On February 15, Vodafone posted a statement on their website, www.vodafone.co.ug , announcing a Provisional Administrator Manager.

“Dear customers, this is to inform you that the directors of Afrimax Uganda Limited T/A Vodafone Uganda recently appointed a Provisional Administrator Manager, Mr Donald Nyakairu, who has been charged with restructuring and reorganizing the company in a bid to improve commercial and operational efficiencies.”

In the interim transition period, the statement added, customers will experience a temporary deterioration in the quality of network services as the Administrator implements the required changes and negotiates with suppliers.

“We apologise in advance for any disturbances and inconveniences caused and reassure all customers that any unused data will be reimbursed once our network is fully restored,” the statement read further.

Afrimax entered the Ugandan market less than four years ago, with a specialization in data provision.

Unfortunately, there was hardly room in the market and the company could hardly penetrate the data market. The cost of doing business was unbelievable and company struggled with very few customers.

Experts have attributed Afrimax’s demise to an unfair playing ground where bigger companies have used price wars to crowd out smaller firms.

Just as has been the case, Uganda has a duopoly (MTN and Airtel) when it comes to provision of telecom services. It is increasingly becoming impossible decision for any new telecom company to enter Uganda’s telecom market under the current conditions.

For instance, while the likes of MTN and Airtel have a nationwide coverage, Vodafone only operated in greater Kampala.

PRICE WARS.

Price wars were first introduced by Warid Telecom (now Airtel) in the late 2000s with their pakalast packages.

This trend has since gone on to spread in to the data market with big players Airtel and MTN fighting to outprice each other in what is becoming a two-horse race.

At the start of this year, Airtel announced a 3G network countrywide upgrade that will cost over Shs 180 billion. On the same day, it introduced on to the market a new internet proposition in which it cut data bundle prices by more than 50 per cent.

“Currently, 154 new sites are being rolled out. An additional 165 sites are under implementation with an objective to enhance rural capacity and coverage thus providing an unmatched internet experience to our customers. We also have the new ‘Data Blasta’ bundles priced to meet the different needs of all Airtel customers, whether daily, weekly or monthly,” VG Somasekhar, the Airtel Uganda managing director said.

In February, MTN responded in equal measure as it slashed its data rates by ‘over 100 per cent’.

“What we are currently witnessing is data revolution coming into full swing. The reduction in pricing is by 100%, indicating our commitment towards internet Connectivity and affordability for all,” said Wim Vanhellaputte, MTN Uganda CEO, while launching the data promotion.

“It is important that our customers not only get lower rates, but also experience a good quality network – where we are keen to continuously invest; everywhere. MTN Uganda over a two year period of 2017 and 2018 has budgeted over Shs 400 Billion invested in network upgrades in order to improve customer experience,” he added.

As one expert said, in the long run, we are likely to see both MTN Uganda and Airtel Uganda have the same prices, although this might not be intentional, as they try to maximize profits.

Away from these two market leaders, Africell continues to compete for the data market with its Don’t Be Cheated data product growing in popularity among the young and youths thanks to its lowered pricing too.

And this state of affairs only spells doom for the likes of Afrimax who do not have the capacity and reach of the big boys in the sector. Their only option is closing shop, unfortunately!

MTN Uganda CEO Wim Vanhelleputte (left) addresses the media at the MTN CEO Briefing held at MTN Towers on Tuesday 20th February 2018.

MTN PULSE

To tap into the youthful generation, MTN introduced MTN Pulse recently. MTN Pulse is described as a community built for the young Ugandans to give them the power to be themselves, unleash their full potential and live life with #NoFear.

Through this initiative, MTN looks to empower the youth, with data bundles, music streaming, video uploads, games and career placement and advice among others.

One can join this community by simply dialing *157# and follow the prompts, or by visiting the MTN Pulse website to register.

Vanhelleputte, MTN’s chief executive officer, said that the brand is as old as most of the young population in the country, a reason for the decision to customize products and solutions that are appealing to the youths and those that they can identify with.

“Young people want to be creative. They want to communicate. The Fear Of Missing Out – FOMO can be real. MTN Pulse will be able to allow them do gaming, listen to music, create sharable video content, get the latest updates to parties and offer data bundles that suit all their plans,” he said

Olivier Prentout, the Chief Marketing Officer for MTN Uganda, stated that for the first time ever, there will be a weekend bundle that can only be accessed through the Pulsers community code of *157#.

“We understand that the weekend is filled with activities that must be shared. Those moments can now be shared with an affordable youth friendly weekend bundle,” he said.

The launch of MTN Pulse marked the conclusion of a month-long teaser campaign called #NoFear.

During the campaign, MTN had several of its billboards in Kampala ‘defaced’ and sprayed with the words #NoFear in what was viewed as a bold, fearless act of expression, which are desirable traits sought in the Pulsers’ movement.

Whether MTN Pulse will be impactful remains to be seen as its predecessor – MTN Holla Life; even with its unmatched offering, had a premature death.

AIRTEL SUED FOR 13BN

Still this year, Airtel has been dragged to court for allegedly failing to pay commission worth more than Shs13.5 billion to a businessman who brokered the sale of Warid Telecom to Airtel.

In the case before the Commercial Court, Mr Wissam K. Fawaz contends that $3.7m (Shs13.5bn) amounts for two percent of $186.4m (Shs676.4bn), the value of Warid telecom’s assets in Uganda that were acquired by Bharti Airtel Limited.

Through his lawyers, Mr Fawaz is also claiming for the interests at a rate of 10 percent per year from May 2013 till full payment, general damages and legal costs incurred.

Fawaz says he brokered the sale of Warid to Airtel and deserves his share which was agreed upon during negotiations.

According to media reports, Airtel was summoned on January 3, 2018 to file its defence within 15 days upon receipt of the complaint.

But on January 5, Airtel Uganda Limited wrote to the lawyers of MMAKS Advocates declining service of court documents, because the company is neither an appointed agent of Bharti Airtel Limited nor party to the court proceedings nor indebted to Mr Fawaz.

MTN License back and forth.

Application for renewal of a National Telecommunication License by MTN Uganda Limited continues to be discussed at length. While it is expected that MTN’s license will be renewed considering the telecom’s massive contribution to Uganda’s development, several issues continue to come up that MTN just like other telecoms must urgently address.

“The Commission shall issue to MTN Uganda Ltd an Evaluation Report on or before the March 13, 2018 and the same shall be a matter of public record at the Commission. A public hearing shall be conducted on Monday, March 26, 2018 at the Uganda Communication Commission’s Conference Hall, located at Plot 42-44, Spring Road, Bugolobi, Kampala starting at 10:00am,” UCC recently noted.

Mobile Money and Sim-Card Registration Fraud.

While all this is happening, the biggest elephant in the house for telecoms is Sim Card registration and swapping problems that grow by the day. Several reports of criminals using sim cards to defraud unknowing customers including members of parliament and ministers are on the increase. But that is not all, criminals are using registered sim-cards to ‘kid-nap and harm’ Ugandans.

In the face of these challenges, Uganda Communications Commission (UCC) has since issued strict instructions to all sector players on how to mitigate mobile money fraud and issues related to sim-card registration. This issue is expected to top telecom discussions in the second quarter of 2018.

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Q1 Review: Banking Sector Performance over-shadowed by BOU reshuffles and court cases

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Our Reporter.

The biggest occurrence in the banking sector were the eye-catching changes at Bank of Uganda in February, with the most prominent one being that of executive director for supervision Justine Bagyenda being sent to early retirement.

Bagyenda had been in the news especially about her role in the closure of Crane bank.

She was replaced by Dr Tumubwinee Twinemanzi, who has been serving as the director of industry affairs and content at Uganda Communications Commission (UCC). Twinemanzi has a PhD in economics from University of Texas.

The fraud at Crane bank happened while Bagyenda was directly responsible for supervision. Some observers have said she slept on the job, although the closure of the bank went on smoothly with no depositor losing their money.

Some observers have said, the Crane bank saga could have instigated most of the changes in the supervision department that led to Bagyenda’s exit.

Writing in the press last year, Mutebile said: “No one in BOU believes that its supervision is perfect and cannot be improved. We will learn from the failure of Crane bank and strengthen our capacities and procedures for supervising banks. If mistakes were made, we will acknowledge this and ensure that they are not repeated in future.”

He added: “I strongly reject the allegations that my staff committed collusion or criminal offenses in the supervision of Crane bank, which have been made in some quarters without a shred of evidence to support them.”

While IGG Irene Mulyagonja tried to stop Bagyenda’s transfer, Mutebile wrote to her telling her not to tell him how to run Bank of Uganda and its affairs.

CBR REDUCED.

A February 13, 2018 monetary policy statement by governor bank of Uganda Emmanuel Tumusiime-Mutebile, reported that annual headline and core inflation declined to 3 percent and 2.6 percent in January 2018 from 3.3 percent and 3.0 percent respectively in December 2017.

He attributed this to low food prices, as annual food inflation declined to 2.7 percent in January 2018 from 3.5 percent in December 2017.

For Electricity, Fuels and Utilities (EFU) the annual inflation rate also declined to 9.8 percent from 12.5 percent in December 2017.

He, however, noted that people’s ability to borrow money from commercial banks remained below historic levels and that the cost of credit remains relatively high for micro and small loans.

He reported that inflation is forecast to increase gradually, as the economy strengthens.

“Given the objective of keeping inflation close to the target and the estimated spare capacity in the economy, a cautious easing of monetary policy is warranted to further boost private sector credit growth and to strengthen the economic growth momentum,” Mutebile wrote.

As a result, BoU reduced the Central Bank Rate (CBR) from 9.5 per cent to 9 percent.

“Consequently, the rediscount rate and the bank rate have been reduced to 13 percent and 14 percent respectively,” he said.

Despite this, most commercial banks have maintained their lending rates at not less than 18 per cent due to the volatility of the sector.

Sudhir sues DFCU for rent arrears.

It is now a year since dfcu bank inherited assets and liabilities of Crane bank, but the ride seems to be far from smooth.

Just last month, through Meera Investments Limited, former Crane bank boss Sudhir Ruparelia dragged dfcu to court claiming they owe him Shs 32bn plus interest for breach of tenancy agreements in respect to Plot 38 Kampala road (former Crane Chambers) and Plot 40A on Kampala road.

On account of being the successor in title to Crane bank (in receivership), dfcu expressly inherited all tenancy agreements and, therefore, “assumed the rights and obligations under the tenancies in respect of the suit properties.”

Sudhir says dfcu have failed to meet this rent obligation.

The case stems from a December 16, 2014 tenancy agreement in which Meera Investments let out the basement, ground, 1st, 2nd, 3rd and 7th floor of Plot 38 Kampala road (Crane Chambers) and all of Plot 40A Kampala road to Crane bank for a period of 10 years.

“Under clause 3(c) of the tenancy agreement, it was specifically agreed by the parties (Crane bank and Meera) that the tenancies shall remain firm and binding on them until the expiry of ten years,” reads part of the plaint filed by Meera.

In the above tenancy agreement, Crane bank would pay $46,980 (Shs 171m) in rent and $46,980 (Shs 171m) in ground rent per month with a seven per cent annual increment for Plot 38 Kampala road and $9,890 (Shs36m) in rent and $9,890 (Shs 36m) in ground rent for Plot 40A Kampala road. Both rents were payable a year in advance.

According to media reports, at the time of the takeover, dfcu inherited the entire premises previously rented by Crane bank and rebranded the entire premises. Dfcu also undertook to pay to Crane Management Services (managers of Meera) $531,000 (Shs 1.93bn) in restoration costs and arrears in utility bills.

According to the Meera plaint, Dfcu, in February 2017, entered into a revised contract in “respect of the basement and ground floors of Plot 38 Kampala road for a fixed period of three years.”

Dfcu, however, reportedly continued to occupy 1st, 2nd 3rd and 7th floors of Plot 38 Kampala road and Plot 40A Kampala road “under the terms and conditions of the tenancy agreement dated December 16, 2014” until April 30, 2017, when it opted to vacate them.

For Meera, this constituted a breach of clause 3(c) of the surviving tenancy agreement, that covenanted that the “tenancies shall remain firm and binding on them until the expiry of ten years” and for this breach, dfcu is “liable to pay the plaintiff the sum constituting rent for the unexpired period of 84 months being $8,660,462.34 (Shs 31.6bn).”

Meera, read Sudhir, now wants this money plus interest “at the prevailing commercial rate from the date the defendant was in default until payment in full.”

RETURN PROPERTIES

In the same vein, Sudhir sued dfcu in December last year seeking an order to dfcu to return 42 properties currently occupied by the bank.

He alleged that dfcu and the commissioner for land registration illegally took possession of his 42 properties, initially Crane bank branches, currently occupied by dfcu.

On their part, dfcu are reportedly adamant that they will hold onto the properties of both banking and undeveloped land that they took over from the Crane Bank Limited now under receivership.

Dfcu, whose asset base has since grown to three trillion shillings up from 1.8 trillion shillings since the takeover of the Crane assets, says the Crane bank acquisition, through Bank of Uganda, was legitimate.

According to dfcu, they legally paid stamp duty on each and every one of the transfers of leasehold certificates of the titles of these properties, executed in its favour, worth Shs 41.8bn.

How this drama unfolds remains to be seen as the year progresses.

DFCU STARTS BANCASSURAANCE

On a positive note, dfcu has started offering a wide range of insurance products, including motor vehicle cover, fire and burglary, Child Education, goods in transit and so much more after the Insurance Regulatory Authority of Uganda granted them a license to offer bancassurance services. DFCU now joins Stanbic and Barclays Bank; the other banks offering Bancassurance in Uganda.

As a bancassurance agent, dfcu bank now has greater flexibility to provide a more wholesome financial service tailored to customer needs.

Some of the insurance covers that will be offered will include investment clubs, salary protection, hospital, among others.

Through these covers, the bank’s customers will be able to access medical insurance, life insurance, funeral and related expenses insurance.

BOU ACT TO BE AMENDED

In January, Cabinet resolved to amend the Bank of Uganda (BOU) Act of 2000 to update the Central Bank’s objectives and functions to reflect the changing mandate and roles of a central bank

The ICT and National Guidance minister Frank Tumwebaze told the media that government had authorised the Finance ministry to issue drafting instructions to the first parliamentary council to have the amendment bill drafted and then tabled to Parliament for discussion.

Tumwebaze said the amendment seeks to ensure effective implementation of the requirements of the new national legislation and regional commitments.

He added that the amendment also seeks to strengthen the provisions in the current Act provisions that are considered inadequate in the changing environment.

CENTENARY TO FINANCE AGRICULTURE

In an unusual move, Centenary Bank has this year allocated Shs 500bn to boost agriculture financing.

This was revelaed by the bank’s head of agribusiness and agricultural finance, Evans Nakhokho.

Nakhokho, who was speaking during the 16th African Fine Coffee Conference and Exhibition in Kampala on February 15, said the bank is ready to finance all the agricultural activities along the value chain.

This came barely a month since the Uganda Agribusiness Alliance released its 2017 report on agriculture financing noting that majority of the population who need the agriculture funds are yet to have access despite increased allocations by government, private players and the donor community towards Uganda’s agriculture financing.

Banks have always shunned agriculture financing citing the high risks involved such as unpredictable weather patterns and lack of financial discipline by farmers.

URA, Stanbic launch online tax payment platform

In another development, Uganda Revenue Authority and Stanbic Bank launched an online platform on February 5 that makes it possible for taxpayers to make payments using bank cards and mobile money.

The platform is on the URA website and is available to both Stanbic and non-Stanbic customers. It allows taxpayers to meet their obligations using a debit or credit card (Visa and Master Card) or with MTN mobile money.

It was reported that over Shs74m was collected by URA through the platform in its testing phase that ran from December 1 2017 to 31 January.

Additionally, URA has collected over Shs4.5bn through similar e-payment platforms, the first of which was launched in March 2017.

The new platform is expected to reduce time and costs in tax payment activities, thus eliminating compliance obstacles.

Other payment solutions that have been launched by URA include mobile point of sale terminals on the PayWay network, MTN mobile money, a real time gross settlement system, and electronic funds transfers.

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