MTN Uganda has selected JDSU (NASDAQ: JDSU) (TSX: JDU)’s ariesoGEO platform and GEOperformance application as platforms to improve its customers experience and network quality, a statement published on Yahoo news reports.
This new development is expected to further boost MTN Uganda’s services countrywide as the telecom continues to work to grow its subscribers’ base and further cement its number one/ leading telecom position in the country.
Below is the full statement as published by Yahoo today;
JDSU (NASDAQ: JDSU) (TSX: JDU) today announced that MTN Uganda has selected its ariesoGEO platform and GEOperformance application to improve network quality and customer experience. MTN Uganda operates the country’s largest multi-vendor, multi-technology network.
JDSU’s customer-centric ariesoGEO solution will support MTN Uganda’s GSM and UMTS networks, and is ready to support the rollout of its LTE network that was launched on April 25, 2013. MTN Uganda has become the first operator in Uganda, and one of the very first in the region to successfully launch its 4G LTE network. ariesoGEO uses location intelligence to transform RAN planning and performance engineering. This increases operational efficiency and improves network performance, enhancing the customer experience.
“We are committed to providing the best service for our customers, whether it is through new innovative products or by constantly improving and enhancing our network. The continuous capital expenditure (CAPEX) investment by MTN is aimed at ensuring consistent and reliable network quality for all existing customers and also to enable many more new customers to enjoy the best of what mobile technology has to offer,” said Rami Farah, CTO of MTN Uganda.
Rami Farah added, “ariesoGEO will enable us to take a proactive approach to customer service, helping us react quickly to issues, while improving the quality of the overall network. As our network continues to grow, so too will customer expectations. JDSU will help us meet those needs.”
“We are delighted to be working with an innovative operator that has such a strong commitment to customer experience and network quality,” said Shirin Dehghan, General Manager of JDSU’s Arieso business unit. “Our GEOperformance application will assist MTN Uganda in identifying specific problem areas in the network, helping to ensure its customers, including VIPs, are getting the best possible experience.”
JDSU acquired Arieso in March 2013, adding the world’s leading intelligent, location aware solutions for mobile network operators to its Communications Test portfolio. Arieso solutions locate, store and analyze data from billions of mobile connection events, giving operators a rich source of intelligence to help boost network performance and enrich user experience. This intelligence transforms the effectiveness of network performance engineering; enables customer-centric self-optimizing networks; creates true understanding of customer experience, and enables monetization of unique insights.
The proven Arieso carrier grade solutions are resilient and highly scalable. Operating on five continents, clients include mobile operator groups such as América Móvil, AT&T, MTN, Telefónica and Vodafone, and leading equipment vendors including Alcatel Lucent and NSN.