#IncludeEveryone: A quick look at the #DIAA2019 nominees for Best E-Service and E-Commerce.


It is a very fast world and time is of great essence. As such, thousands of Ugandans now prefer online transactions. Lately, services such as Uber, Safe Boda and Online Betting are very popular.

In the same spirit, thousands of Ugandans are now shopping from online stores and making payments digitally. Several entities have equally moved from physical transactions to e-service and e-commerce.

The nominees for the #DIAA2019 Best E-Service/E-Commerce are Jumia, NWSC, Spare-Wo, UMEME and URA.

Jumia is with no doubt the largest online marketplace in Uganda. Its e-commerce menu covers all major product categories which include clothing, footwear, mobile phones, computers, jewellery, watches, electronics, home & living, health & beauty, kids & baby accessories, toys, books & media, food & beverages, sports & outdoors and many more. The Jumia Black Friday has become an annual activity that customers look out for because it offers very crazy discounts. Jumia allows cash on delivery, mobile money and card payments.

National Water and Sewerage Corporation (NWSC) phased out cash offices and all customers are now paying through different electronic options such as e-water at any of the partnering banks, Direct Debit, MTN Mobile Money, UTL M-Sente, Airtel Money, EzeeMoney, and PayWay among others. NWSC customers that have signed up for e-Services are also able to complete registration processes within 5 minutes, get monthly statements and transactions details among other benefits.

SpareWo is an online one stop center for ‘all your Spare Part needs.’ The SpareWo team takes pride in selling genuine car spare parts and accessories through their website – www.sparewo.ug. Edrine Ssempebwa, the founder of SpareWo notes that his company partners with a number of merchants locally and international to provide the best prices on their website. SpareWo accepts mobile money and cards payments.

Umeme’s e-service platform is My UMEME. With My UMEME, customers get online self-service. The platform improves interactions with the Help & Support team enabling customers to create, follow up & monitor any incident or issue requests. It is a personalized experience that enables Umeme customers to pay bills online, manage their accounts, see location electricity schedules for road shedding, submit new connections requests, report any incidents and get any other online support that you may need.

Uganda Revenue Authority (URA) provides robust e-services that enable customers to register for taxes make tax related payments, verify motor vehicle details, clear stamp duty and access any tax related forms among other things.

The overall winner for the #DIAA2019 Best #DIAA2019 Best E-Service/E-Commerce will be determined by a Jury/Research Panel assessment and public survey/vote.

Under the theme #IncludeEveryone, Digital Impact Awards Africa is a platform that promotes Digital Inclusion, Financial Inclusion and Cybersecurity. Precisely; the Awards seek to recognize, celebrate and appreciate different individuals and organizations that are spearheading the use of digital mediums to better serve their communities.

HiPipo looks forward to host all the nominees and other players come 20th September 2019 at Kampala Serena Hotel. Contact the #DIAA2019 team to book your attendance package Standard ($1,595) for awards attendance Or Corporate ($3,450), Corporate Branded ($5,200) that will give you access to Include Everyone – Digital and Financial Inclusion Summit and Panel discussions with Digital Leaders.


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